Service Refund Eligibility

Refund requests are reviewed based on appointment status, payment verification, service delivery status, and the reason for the request.

If a paid service has already been completed, the payment is generally non-refundable unless Tooth Planet confirms an operational or billing error.

Refund Timeline

If a customer is eligible for a return or refund and the refund claim is approved, the money-back process will take 7 days.

After a valid refund claim is approved, the refund process will be completed within 7-10 working days.

The final posting time may also depend on the customer bank, card issuer, mobile financial service, or payment gateway processing time.

Cancellation Policy

Customers should contact Tooth Planet as early as possible if they need to cancel or reschedule an appointment.

If there is no applicable refund or cancellation entitlement for a completed service, Tooth Planet will inform the customer during refund request review.

How to Claim a Refund

To request a refund, contact Tooth Planet with the transaction ID, payment phone number, appointment details, and reason for the refund request.

Tooth Planet may request additional information to verify the transaction and customer identity before approving a refund.